Why didn't I receive an order confirmation or tracking notification?

Gmail and Hotmail have recently started auto-placing many ecommerce emails under the ''Promotions'' tab, alternatively, new emails from retailers also often get placed under the ''Spam'' folder, if you still cant find our emails after looking here, please contact us.

Can I add an item to my order before it ships out?

Unfortunately, we are not able add items on an existing order. Instead, we suggest you place a new order for the desired item.

How can I return an item for refund?

Returns are super easy, if you are a Canadian customer and ordered within 30 days. Find our return label link and complete return details by clicking here.

How can I exchange an item?

Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 30 days and advise the customer to immediately place a new order for the replacement item.This speeds up the process considerably for the customer and makes the billing easier to follow and understand. To learn more about how to return your product, click here.

How long does it take to receive my order?

Shipping times will be auto calculated at the checkout process depending on your location and shipping service chosen.

How come my tracking info is not updating?

It can sometimes take up to 12 hours for tracking info to update. We suggest to grab a snack watch an episode of Southpark and kindly check back in a few hours, you should see movement by then.

I have not received my order and Canada Post says it's delivered?

Please note that we do not allow ''safe dropping'' on doorsteps on orders delivered with Canada Post. If you are seeing a ''Delivered'' status and you still do not have your order in hand, this means that the order has been delivered to your community mailbox or that it is awaiting safe pick-up at your local Canada Post Office.

What the heck does P.R.F.O mean?

PRFO is both an abbreviation and an acronym. The original business name was Performance Sports. Back in 1989, brand names we're much more straight to the point and since that time it has been abbreviated by the local community to P.R.F.O. The acronym is actually top secret, however the general consensus is that it is based on Performance. Recreation Fashion & Outdoors. What do you think?

How many retail stores do you have?

Ever since '89 there has been only 1 original brick & mortar store, our online business was established in 2017.

FAQ

: Gmail and Hotmail have recently started auto-placing many ecommerce emails under the ''Promotions'' tab, alternatively, new emails from retailers also often get placed under the ''Spam'' folder, if you still cant find our emails after looking here, please contact us.
: Unfortunately, we are not able add items on an existing order. Instead, we suggest you place a new order for the desired item.
: Returns are super easy, if you are a Canadian customer and ordered within 30 days. Find our return label link and complete return details by clicking here.
: Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 30 days and advise the customer to immediately place a new order for the replacement item.
This speeds up the process considerably for the customer and makes the billing easier to follow and understand. To learn more about how to return your product, click here.
: Shipping times will be auto calculated at the checkout process depending on your location and shipping service chosen.
: It can sometimes take up to 12 hours for tracking info to update. We suggest to grab a snack watch an episode of Southpark and kindly check back in a few hours, you should see movement by then.
: Please note that we do not allow ''safe dropping'' on doorsteps on orders delivered with Canada Post. If you are seeing a ''Delivered'' status and you still do not have your order in hand, this means that the order has been delivered to your community mailbox or that it is awaiting safe pick-up at your local Canada Post Office.
: PRFO is both an abbreviation and an acronym. The original business name was Performance Sports. Back in 1989, brand names we're much more straight to the point and since that time it has been abbreviated by the local community to P.R.F.O. The acronym is actually top secret, however the general consensus is that it is based on Performance. Recreation Fashion & Outdoors. What do you think?
: Since 1989
: Ever since '89 there has been only 1 original brick & mortar store, our online business was established in 2017.