Help Center

Customer service hours
* Please Note: During the holiday season, longer delays may occur for orders to be sent and for a response from our customer service.

Our customer service representatives are available Monday to Friday from 10am to 4pm Eastern Standard Time. All website related inquiries should be sent to: info@prfo.com

Please allow up to 1 full business day before one of our specialists gets back to you. Please note that our customer service hours may fluctuate during Canadian national holidays.

Personalized gear advice
For one on one gear advise please contact our support team at info@prfo.com to book a one on one phone call with one of our gear experts.

Best price guarantee
We are committed to offering our customers the best possible price available. If you find a lower advertised online price (Difference must be 1$ or more) anywhere in Canada we'll match it up to a maximum of 50% off the regular price. Certain exclusions may apply.

The price match must be for the identical item, size, color and model year. The exact product must also be available online from both the competitor's website and our website at the moment our support team runs the price match verification, which can take up to 2 business days to process.

If the product is no longer available at www.prfo.com or at the competitor's website we will not be able to honor the price match. The advertised price must not be a violation of the manufacturer's (MAP) Minimum Advertised Price policy.

The price match is only valid for comparison across other authorized Canadian dealers. We will not price match liquidators operating on marketplaces such as eBay or Amazon.

Sales & Price adjustments
If an item you purchased on our website is displayed at a lower price within 14 days of the original purchase, you may contact us to request a price adjustment.

To be eligible for a price adjustment, the product(s) that you are requesting an adjustment for must be the exact same color and size and must not be sold out at the time of the price adjustment request.

The difference between the two prices will be given back to you as a store credit valid for 1 year after creation.

Online store pricing policy
Prices displayed on our website may not necessarily reflect the exact prices of products in our physical store and vice versa. Prices may vary and are subject to change without notice.

Sign-up coupon exclusions
Sign-up coupons are valid on regular priced products only.

Other product types that are excluded are bicycles, electric bicycles, splitboards, splitboard bindings, splitboard boots, splitboard accessories, touring skis, touring ski boots, touring bindings, climbing skins, trekking poles, school uniforms.

The following brands are also excluded from this promotion, Arc'teryx, Blundstone, Fjallraven, Glerups, Jones, Osprey, Thule.

Liquidation Items
Items that are discounted more than 44% from their regular price are considered final sale and cannot be returned or exchanged. Clearance prices are valid while supplies last.

Free Shipping in Canada
* Please Note: During the holiday season, longer delays may occur for orders to be sent and for a response from our customer service.

Orders within Canada over $75 will receive free standard shipping.* The $75 amount must be calculated before applicable taxes and after applicable discounts or coupon codes. *Some products may be excluded from our free shipping policy, such as oversized items or final sale liquidation items.

Shipping fees do not count towards the $75 threshold. For example, if an item is $64.99 + tax and has a $15 shipping fee, it is not eligible for free shipping.

Some restrictions may apply. Items discounted at 40% off and more are not eligible for free shipping. Over-sized goods such as snowboards, skis, and long-boards may not be eligible for free shipping. Bicycles are not eligible for shipping and must be picked up in-store.

Shipping time-frame
Orders are packed and shipped out on weekdays only. Depending on shipping & delivery-truck cut off hours, It can take up to 4 business days after the initial order reception to fulfill and ship out your order.

Once the order is fulfilled a tracking confirmation will be sent to you by email. If for any reason a further delay is necessary, we will contact the customer to advise.

Tracking & Delivery
Please follow the tracking notification email for constant updates on your order's delivery status.

Please note that often times a Canada Post tracking status of ''Delivered'' means a delivery notice card may have been left in lieu of the package for safer delivery & pick-up.

Undeliverable orders
It is the customer's responsibility to ensure that the shipping address entered during checkout is complete and accurate. Please add suite and apartment numbers when necessary.

If a package is undeliverable due to missing information, or incorrect address, the package will get sent back to our facilities and may incur a restocking fee in the amount of the return shipping cost.

USA shipping
All orders originating from the USA will have competitive shipping rates calculated automatically for you at the checkout process.

Rates are determined by the size & weight of the items on your order. Please note that duties & taxes may be added to your order by local authorities upon delivery.

We ask that you look into your local tax and duty laws before placing an order to better estimate any potential surcharges or duties.

HOLIDAYS RETURNS
*Extension of the return period for the holiday season. Products eligible for a return can be returned until January 15, 2025*

Returns for Canadian customers

Returns are super easy, you may return your product(s)* within 30 days following the purchase.

Only unused products with original tags and packaging will be eligible for refunds.

Please note that any tape that is applied directly to shoe boxes or products will void the return.

*Undergarments and Items that are discounted more than 44% from their regular price are considered final sale and cannot be returned.

In order to facilitate the return process, we offer an option to use a prepaid return label at the cost of $15 for regular sized orders or $25 for oversized orders over 100cm.

If you choose to use one of our return labels, the cost will be deducted from the final refund.

You may also use any carrier of your choice to return your order, in which case no fees will be deducted. To choose this option please contact our support department for return instructions at info@prfo.com

Follow these steps to use one of our prepaid return labels:

Step 1:
Pack the item(s) that you would like to return back in the shipping box.

Step 2:
Click on the return label link below to fill out and print your return label. If you do not have a printer, you can show this return ID number: PR690836 to a Canada Post agent at the post office.
Click Here: Canada Post return label

Step 3:
Drop the parcel off at the nearest Canada Post office. See the list of branches for the following providers for returns done by mail: Canada Post

Step 4:
Once the returned package is received at our distribution center it can take up to 5 business days to process the return and refund and at which time a status update will be sent out to you by email.

You may also return your order in person at our retail store located St-Sauveur des Monts, Quebec.


Steps for International returns
You may return your product(s) within 30 days following the delivery.

To initiate a return, email our support department at info@prfo.com and include the words 'USA Return' in the subject line.

One of our support agents will send you a prepaid Fedex return label at the cost of $30 CAD for regular sized orders or $50 CAD for oversized orders over 100cm, which if used, will be deducted from the final refund.

Please note that if you use any other shipper courier, you will be responsible for return postage fees as well as potential duties/taxes associated with the return.

Refund policy
To be eligible for a refund your item must be returned within 30 days of the original order. Items must be new, unused and have all original tags and packaging intact to be considered for a refund. Only the products + their applicable taxes are eligible for refund. Shipping fees for the initial delivery of the order or upgrades in shipping services are not eligible for refunds. Undergarments are final sales and not eligible for returns.

Once the return is received at our facilities, processing time can take up to 10 business days. As soon as the return has been completed on our end we will send you an email notification

Exchanges
Products cannot be exchanged in the traditional sense. Instead, we offer refunds for products that are returned within 30 days and advise the customer to immediately place a new order for the replacement item. This speeds up the process considerably for the customer and makes the billing easier to follow and understand.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest!

When you complete a purchase with Sezzle, we will process your order just like you paid in full, but you will have only paid a fraction of the cost.

Sezzle is available for purchases of $2500 and under.

How does it work?
Select Sezzle as your payment method during checkout.
New Sezzle customers will need to create a Sezzle account, returning Sezzle customers will need to login.

Sezzle will do a soft credit check for approval of the transaction.
As little as 25% is due at the time of the purchase, with the remaining amount spread out over equal installments (typically three), each two weeks apart.

Sezzle automates the remaining payments through whichever payment method is on file.

No interest or processing fees are charged to you - as long as you pay everything off on time, you only pay for what you ordered!

Does Sezzle hurt my credit score?
Sezzle will not have an impact on your credit - they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.

Is Sezzle secure?
Your security is of utmost importance to Sezzle. They undergo quarterly scans and yearly audits to ensure your data is safely stored in their systems – and to maintain compliance at the highest level in the Payment Card Industry (PCI): PCI Level 1.

Who can use Sezzle?
To use Sezzle, you must be 18 years or older* and have a valid phone number based out of either the United States or Canada.

You will also need to have an email address as well as a payment method ready at checkout - Sezzle accepts all major debit and credit cards, and you can also link a bank account directly.

At this time, prepaid cards are not able to be used to place orders, but you can use them to pay off existing orders.

How do I sign up for Sezzle?
You can either sign up and get your account set up directly through the Sezzle website, or you can sign up as you check out on our site! Either option will walk you through the same signup process.

To get signed up, you will need to have a working phone number based out of the US or Canada, as well as a payment method (debit/credit card or bank account) to link to your account.


Why was my order not approved?
Sezzle tries to offer all applicants a simple payment plan to be able to approve every order.

Their system assesses every order individually, taking into account your available funds, outstanding orders, and the total cost of the order you’re trying to place. If you’re not approved for any reason, They’ll notify you right away.

Here are a few reasons you may have been denied:
Insufficient funds. Typically, Sezzle checks to make sure you have at least 25% of the total order cost available at the time you place an order.

Too new to Sezzle. The longer you use Sezzle, the better your chances of getting approved. Usually, we’re less restrictive after the first six weeks.

Outstanding balance(s). The amount you owe on previous orders and the number of open orders on your account both impact your chances of being approved by Sezzle. Paying off your outstanding balances can improve your chances of getting approved.

Order value. Reducing the total cost of your order, or splitting it into two or three smaller transactions, can improve your chances of getting approved.

Payments linked to your account. Adding another debit or credit card to your Sezzle account helps us understand your repayment ability, which can help get you approved.

Keep in mind: Just because you’re not approved today, doesn’t mean you won’t be tomorrow. Every order is unique – so keep using Sezzle!

Affirm is a financing solution that allows you to pay in terms length, such as 6, 12, 24, 36, 48 or 60 months to help with those larger purchases. Affirm offers the highest approval rates in Canada along with easy and automatic payments.

Who can use Affirm?
You must be the age of majority of the province or territory you reside in, and must have a valid history of credit in Canada. Canadian permanent resident or citizen - 18 years of age (AB, MB, ON, PEI, QC, SK)/ 19 Years of age (BC, NB, NF, NT, NS, NU, YK)

How do I sign up for Affirm?
For all e-commerce transactions, the application is integrated into the checkout process on the our website. Simply select Affirm as your payment method when you checkout and fill out our quick application for an instant decision.

Does Affirm check my credit?
It depends! Affirm does an instant credit check with a bureau (such as Equifax or TransUnion) if you are paying in Equal Monthly Payments or if you are using a Affirm Virtual Card.

Interest Rates
The cost of the payment plans ranges between 0% and 31.99% APR (Annual Percentage Rate).


Cost of Borrowing
Your total cost of borrowing equals the total interest that will be paid over the term of the loan. This amount will be lower if you've received a partial refund or made any extra payments toward your loan.

Affirm seeks to have the highest standards of transparency so that charges are always fully clear to you. The exact APR/total cost of borrowing that applies to your purchase will be calculated and shown to you before you finalize any transaction.

Do I need to have a Canadian mobile number?
Yes, you need a Canadian mobile number to purchase with Affirm. This is how they protect your identity and verify that it's really you.

Have a new phone number?
Your phone number is a key identifier within your Affirm account, and it helps them assign your spending limit when you select Affirm at checkout. If you've changed your number, they will need sufficient proof of this change before they can update the new number in your Affirm account.

Can I increase my spending limit?
While Affirm is not able to increase your spending limit, the automated method is designed to assign the highest spending limit possible, so that you are covered in case you wanted to add an extra thing or two!

Why was I declined for a payment plan?
We're sorry that Affirm couldn't approve you for a payment plan at this time. The decision is based on several factors. Here are a few possible reasons:

Affirm couldn't gather sufficient credit information from the credit bureau to make a decision.

Your credit information didn't allow them to provide an approval

Your existing Affirm spending limit is less than the minimum purchase amount set by PRFO Sports.

History of late or unsuccessful payments

Payment options through Affirm Canada Holdings Ltd.

Your rate will be 0–31.99% APR (where available and subject to provincial regulatory limitations).
APR offered is based on creditworthiness and subject to an eligibility check. Not all customers will be eligible for 0% APR.

Payment options depend on your purchase amount, may vary by merchant, and may not be available in all provinces/territories. Actual payment option terms will be shown at checkout.

A down payment (or a payment due today) may be required.

Affirm accepts debit cards and PAD as forms of repayment on payment options. Select payment options may be eligible for repayment in the form of credit cards.

Please review the terms and conditions of your credit card when using it as a form of repayment. Sample payment options may be: a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

For more information, please see https://www.affirm.com/en-ca/how-it-works

PRFO Sports Marketplace provides an enhanced shopping experience with a wider range of top sellers products. Customers can enjoy a more extensive selection of high-quality products while still experiencing the familiar and convenient shopping environment of PRFO Sports

Marketplace Shipping

Sellers are responsible for handling the shipping and delivery of their products.Orders are packed and shipped out on weekdays only. Depending on shipping & delivery-truck cut off hours, It can take up to 5 business days after the initial order reception to fulfill and ship out your order. Once the order is fulfilled a tracking confirmation will be sent to you by email. If for any reason a further delay is necessary, we will contact the customer to advise

Marketplace Returns

Returns are super easy, you may return your product(s)* within 30 days following the purchase.Only unused products with original tags and packaging will be eligible for refunds.Please note that any tape that is applied directly to shoe boxes or products will void the return.*Undergarments and Items that are discounted more than 44% from their regular price are considered final sale and cannot be returned.In order to facilitate the return process, we offer an option to use a prepaid return label at the cost of $15 for regular sized orders or $25 for oversized orders over 100cm.If you choose to use one of our return labels, the cost will be deducted from the final refund. Please contact our support department for return instructions at info@prfo.com

Marketplace Pricing & Discount Codes

Please note that PRFO Sports discount codes cannot be used for products sold by Marketplace sellers. Additionally, the 15-day price matching policy does not apply to items from Marketplace sellers. Thank you for your understanding.

Warranty on products we carry
The products sold on www.prfo.com are covered by their manufactures warranty. PRFO Sports will handle inquiries for damaged or defective goods during this warranty period on your behalf.

To initiate a warranty claim please contact us at info@prfo.com

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.prfo.com (the “Site”)

Information we collect
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect device information using the following technologies:

Cookies
Are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

Log files
tTack actions occurring on the Site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

Web beacons
“tags”, and “pixels” are electronic files used to record information about how you browse the site.

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “personal information” in this privacy policy, we are talking both about device Information and order information.

How do we use the information?
We use the order Information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to communicate with you, screen our orders for potential risk or fraud or when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.

Sharing of information
We share your Personal Information with third parties to help us use your personal information, as described above. For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

Do not track
Please note that we do not alter our site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data Retention
When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at info@prfo.com